Question 1

How quickly can you fix my broken springs?

Accepted Answer

We offer same-day spring replacement for most calls received before 2 PM. Our trucks are fully stocked with the most common spring sizes, allowing our technicians to complete most repairs in a single visit. For emergency situations, we provide immediate dispatch with typical arrival times of 45-90 minutes. Spring replacement typically takes 1-2 hours depending on the type (torsion vs. extension) and condition of other components.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break due to several factors: 1) Normal wear and tear - springs are rated for approximately 10,000 cycles (one cycle = one open and close), which translates to about 7-10 years for average use. 2) Rust and corrosion - moisture causes springs to weaken over time. 3) Temperature fluctuations - Connecticut's cold winters cause metal to contract and become brittle. 4) Lack of maintenance - springs need periodic lubrication to reduce friction and wear. 5) Improper balance - an unbalanced door puts extra stress on springs. Regular maintenance can extend spring life significantly.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to help make your project affordable. Options include 0% interest for 12 months on approved credit, low monthly payment plans, and no money down for qualified buyers. Our team can discuss financing during your free estimate appointment. A new insulated garage door typically pays for itself through energy savings and increased home value.

Question 4

What's included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers all parts and labor on installations and repairs. This includes springs, cables, rollers, hinges, panels, openers, and all hardware we install. If anything we installed fails within 2 years, we'll repair or replace it at no charge. Manufacturer warranties on doors and openers often extend 10+ years for additional peace of mind.

Question 5

How long does a new garage door installation take?

Accepted Answer

A standard single or double garage door installation typically takes 4-6 hours. This includes removal of the old door, installation of new tracks and hardware, door panel assembly, spring installation and balancing, opener installation, and safety testing. Complex installations (custom sizes, additional features) may take longer. We always complete installations in one day.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to service all major garage door and opener brands including Clopay, Amarr, Wayne Dalton, CHI, LiftMaster, Chamberlain, Genie, and more. We stock common parts for most brands and can order specialty parts with quick turnaround times.

Question 7

What are the benefits of an insulated garage door?

Accepted Answer

Insulated garage doors offer multiple benefits: 1) Energy efficiency - reduce heat loss by up to 70%, lowering heating/cooling costs. 2) Noise reduction - quieter operation and less street noise. 3) Durability - insulated doors are stronger and more dent-resistant. 4) Temperature control - keeps attached garages and living spaces more comfortable. 5) Increased home value - energy-efficient features are attractive to buyers.

Question 8

Is emergency service available on weekends and holidays?

Accepted Answer

Absolutely! We provide 24/7 emergency garage door service, 365 days a year. Whether it's a Sunday morning or Christmas Eve, if your garage door won't open or close, we'll dispatch a technician to help. Emergency service is available for security issues, stuck doors, broken springs, and other urgent situations.

Garage Door

Frequently Asked Questions

Related Resources

Ready to Fix Your Garage Door?